bt111 Privacy Policy

1. Introduction and Applicability

bt111 ("we", "our", or "platform") is an online casino and betting service operated for users in Bangladesh. This privacy policy ("policy") explains how bt111 collects, uses, stores, and protects your personal information.

By using the bt111 website or registering an account, you are consenting to the terms of this privacy policy. If you do not agree with any part of this policy, please do not use our services and contact us for assistance.

This policy applies to all users — from registered members to guest visitors. bt111 may update this policy from time to time; any changes will be published on the website and, where applicable, you will be notified by email.

2. What Information We Collect

bt111 collects only the information necessary to provide its services. The information we collect falls into the following categories:

2.1 Personal Identification Information

• Full name (first name and last name)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Email address
• Residential address
• National ID or passport details (for identity verification)

2.2 Financial Information

• Mobile banking details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Login time and location data
• Cookies and tracking data (discussed in detail below)

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred games and categories
• Bonus and promotion usage records
• VIP level and points information

3. How We Collect Information

bt111 collects information through various methods:

3.1 Direct Collection

We collect information directly from you when you create an account on bt111, complete identity verification, make a deposit or submit a withdrawal request, or contact customer support.

3.2 Automated Collection

Some information is collected automatically through cookies, web beacons, and other tracking technologies when you visit our website. This information is primarily used to improve site performance and personalize the user experience.

3.3 Through Third Parties

For the purpose of identity verification and fraud prevention, we may receive limited information from trusted identity verification service providers. This information is used solely for the verification process.

4. Purpose of Using Your Information

bt111 uses your information for the following purposes:

• Account Management: To handle registration, login, and account security.
• Identity Verification: To confirm age (21+) and identity, and to prevent money laundering.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Support: To resolve your questions and complaints.
• Service Improvement: To analyze the user experience and improve the platform.
• Responsible Gaming: To identify and prevent problematic gaming behavior.
• Legal Compliance: To comply with applicable laws and regulations.
• Security: To prevent fraud, unauthorized access, and other cyber threats.
• Relevant Communications: To share important account information, promotions, and updates (subject to your consent).

5. Data Storage and Security

bt111 gives the highest priority to the security of your information. We keep data secure using industry-standard technology and practices:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are completed through encrypted connections.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection: Our servers are protected by advanced security systems.
• Two-Factor Authentication: An additional security option is available for your account.

5.2 Organizational Safeguards

• Only authorized staff have access to personal information.
• Staff are trained and bound by contract on matters of confidentiality.
• Regular security assessments are conducted.

5.3 Data Retention Period

We retain your information for as long as the account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period due to legal obligations. Once no longer needed, information is securely deleted.

6. Data Sharing Policy

bt111 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with our payment processing partners (bKash, Nagad, Rocket, Upay, and banks), identity verification service providers, and technology service providers. These parties are contractually bound to comply with our data protection standards.

6.2 Legal Reasons

Information may be disclosed in compliance with court orders, government directives, or applicable legal requirements. In such cases, we provide only the information legally required.

6.3 Fraud Prevention

Relevant information may be shared for the purpose of preventing and investigating fraudulent activity, money laundering, or any other unlawful conduct.

7. Cookies and Tracking Technology

The bt111 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze and improve site usage.

7.2 Cookie Control

You can control or decline cookies through your browser settings. However, declining certain cookies may limit some functionality of the site.

8. Your Rights

As a bt111 user, you have the following rights regarding your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that data processing be limited in specific cases.
• Right to Data Portability: The right to receive a copy of your information in a structured format.
• Right to Withdraw Consent: The right to unsubscribe from marketing communications at any time.
• Right to Lodge a Complaint: The right to raise a complaint if you are not satisfied with how we manage your information.

To exercise these rights, please contact our support team via live chat or email.

9. Privacy of Minors

bt111 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out at the time of registration.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10. International Data Transfers

bt111 primarily serves users in Bangladesh. For technical reasons, some information may be stored on servers outside Bangladesh. In such cases, we ensure that the data protection standards are consistent with this policy.

For international data transfers, we ensure appropriate contractual safeguards are in place and work only with trusted service providers.

11. Data Breach Notification

If a data security breach occurs that affects your information, bt111 will notify affected users in a timely manner in accordance with applicable law. The notification will include details of the nature of the breach, its impact, and the protective measures taken.

We have a dedicated incident response team to respond quickly to security threats and keep users protected.

12. Policy Changes

bt111 reserves the right to change this privacy policy at any time. For significant changes, we will:

• Publish a prominent notice on the website.
• Notify registered users by email (where applicable).
• Update the "Last Updated" date at the top of the page.

Continued use of bt111 after any changes will be considered your acceptance of the new policy terms.

13. Contact Information

If you have any questions, concerns, or wish to exercise your data rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla support available

We try to process your request as quickly as possible, within a maximum of 30 business days.